For over 30 years, Just Fabrics has been supplying the Cotswolds and the wider UK with high-quality fabrics for soft furnishing projects. Now a leading online fabric retailer with three locations and a thriving e-commerce presence, Just Fabrics is committed to delivering exceptional customer service and a seamless shopping experience.
The challenge
With rapid growth and a high-volume online operation, Just Fabrics needed a dependable IT partner to support their evolving needs. Their network infrastructure is critical for day-to-day operations—from processing and updating customer orders to maintaining smooth internal communication across multiple sites.
To remain competitive, they needed a partner who could not only support their team across multiple locations, but also offer proactive advice, quick fixes when needed, and long-term solutions to support future growth.
What Just Fabrics said...
“We have been using Techsol, previously known as Charlton Networks, as our IT partner for a long time now. The reason it works so well for us is because Techsol take the time to really understand our business. When we update software or make changes, they understand how it all needs to interact with our other systems. That level of collaboration sets them apart.”
Our solution – Fully managed IT support
Techsol provides ongoing, fully managed IT support to all 60 users across Just Fabrics’ three locations. By proactively monitoring their network and infrastructure, we’re able to provide remote and in-person support to maintain seamless operations —helping Just Fabrics to adapt confidently as it grows.
We’ve implemented secure hosted servers to allow virtual access across all sites and ensure 24/7 support. With Microsoft 365 for Business, their teams benefit from tools like Outlook, SharePoint, and Office apps, all fully managed by our team.
To enhance their customer service experience, we deployed HALO, an advanced customer service software, fully customised to their needs. We introduced Horizon, a VoIP phone system, across all sites to streamline customer interactions across multiple channels and ensure every call is handled efficiently and professionally.
The result
With Techsol as their IT partner, Just Fabrics enjoys a dependable, secure, and scalable IT infrastructure. Regular consultations keep their systems aligned with business growth, allowing staff to work efficiently and provide excellent customer service. Whether it’s implementing new solutions, upgrading hardware, or resolving issues quickly, Just Fabrics can count on us as a dedicated extension of their team—ensuring minimal downtime, maximum efficiency, and ongoing support for future success.
For Just Fabrics, partnering with Techsol means more than just IT support, it’s about long-term collaboration, business continuity, and a tech foundation that grows with them.
See where the right technology and expert guidance can make a difference. Book your free, no-obligation review with Techsol and start unlocking new opportunities for growth.